We are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
• All orders are processed after successful payment confirmation.
• Standard processing time is 2–5 business days. Customized, personalized, or made-to-order products may require additional processing time, which will be communicated at the time of purchase.
• Orders are processed only on business days (Monday to Saturday), excluding public holidays.
2. Shipping & Delivery
• We deliver across India and to selected international destinations.
• Delivery timelines are estimates and may vary depending on the destination, courier partner, customs clearance (for international orders), weather conditions, or other unforeseen circumstances.
• Once your order is dispatched, you will receive a shipment confirmation along with tracking details, where available.
3. Shipping Charges
• Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
• Any promotional offers providing free shipping will be subject to the terms and conditions of that offer.
• For international shipments, customs duties, import taxes, VAT, or any other local charges imposed by the destination country are the sole responsibility of the customer unless otherwise stated.
4. Delivery Address
• Customers are responsible for providing a complete and accurate shipping address and contact number.
• We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
5. Delivery Attempts
Our courier partners may make multiple delivery attempts. If the shipment is returned to us due to unsuccessful delivery attempts, refusal to accept delivery, or an incorrect address, any additional shipping charges for re-dispatch shall be borne by the customer.
6. Delays
While we strive to deliver all orders within the estimated timeframe, delivery dates are not guaranteed. We shall not be liable for delays caused by:
• Natural disasters or adverse weather conditions
• Public holidays
• Transportation disruptions
• Customs clearance procedures
• Government restrictions
• Courier partner delays
• Events beyond our reasonable control
7. Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable). Customers can use the tracking information to monitor the status of their shipment.
8. Damaged or Missing Shipments
If your package arrives damaged or appears to have been tampered with:
• Report the issue within 24 hours of delivery.
• Share clear photographs of the package, shipping label, and product.
• We will investigate the matter with the courier partner and provide an appropriate resolution.
Claims reported after the specified timeframe may not be accepted.
9. Lost Shipments
If a shipment is confirmed as lost in transit by the courier partner, we will, at our discretion, arrange for a replacement or issue a refund, subject to the courier's investigation and confirmation.
10. Contact Us
For any shipping-related questions, please contact:
Email: info@ksdurlabhji.com
Phone: 9929779217
